Service Coordination staff ensure that on an annual basis, each eligible individual’s needs are assessed and an Individual Service Plan (ISP) is developed utilizing person centered planning strategies. They assist in the implementation of that plan and provide linkage and coordination of supports and services in doing so. Additionally, Service Coordinators provide assistance and guidance to individuals and families on topics such as Social Security benefits, guardianship, Medicaid, Home and Community Based Waivers and waiting lists, to name a few.
The role of a Service Coordinator/Service and Support Administrator (SSA) includes, but is not limited to the following:
A Service and Support Administrator (SSA) is assigned to each person as his or her main point of coordination for services. An SSA is your trouble shooter, problem solver and advocate.
Through an SSA, an adult with disabilities gains: